Shipping & Packaging
FREE Shipping on all orders over $400*This applies a $39 credit to orders over $400. Priority shipping zones & Hawaii orders will have this value applied to the order.
$39 Unlimited FLAT-RATE - Overnight Delivery from Alaska*
Stock-up and save with no limits on flat-rate delivery!
- Only $39!* Includes: Insulated Box, Dry Ice, Insurance, and Overnight Delivery.
- Available in most major US cities.
- No limits! - You can order as much as you want - with one low, flat shipping rate!
- Hawaii shipping, FLAT-RATE is $99.
Delivery Dates & Times
You will be able to choose your delivery date at the time you place your order. Available deliveries are Tuesdays - Fridays.
On the days we offer next-day delivery, 11:00 AM (Alaska time) is the cut-off time for placing an order for next-day delivery. This cut-off time applies to phone-in orders as well.
$39 Flat-Rate deliveries are generally made before 5:00 PM. Priority Flat-Rate deliveries cost $68, are available as an upgrade, and are typically made before 12:00 noon.
Tip: To receive your order earlier without paying more, ship it to work! (Express shipping carriers generally deliver to businesses first.)
Order Confirmation and Tracking Number
You will receive an emailed order confirmation. (If you cannot find your order confirmation, check your email program’s spam folder.)
You will receive an emailed tracking number when the shipping carrier picks-up your package from our facility. This occurs between 10AM - 2PM, Alaska Time. (Note that Alaska is 4 hours behind the East Coast, so you should expect to see your tracking number by 6PM Eastern Time.)
Which days do you deliver?
Orders are delivered Tuesday through Friday. We ship all orders out via overnight service. Tip: For earlier delivery, we suggest shipping to your work or business address (Commercial packages are generally delivered earlier than residential packages.)
How much does shipping cost?
For orders less than $400 Overnight FLAT-RATE Shipping costs $39.00, and is available in most major US cities. Shipping includes insulated box, dry ice, insurance, and overnight delivery service via FedEx. Some (rural) areas require PRIORITY Flat-Rate shipping, which costs $68.00. HAWAII Flat-Rate shipping costs $99.00.
Shipping is *FREE for orders of $400.00 or greater. *Free shipping is available in most urban areas within the 48 contiguous states. For rural or Hawaii delivery addresses, where priority shipping is required, shipping is discounted by $39 (for orders over $400).
How do you ship?
We use FedEx overnight delivery service, and we ship in insulated Styrofoam boxes with cardboard outers, packed with dry ice or gel packs (depending on whether products are fresh or frozen).
How can I track my package?
On the day your shipment leaves our facility, FedEx will email you a tracking number.
Can I ship to multiple addresses?
Yes, you can place multiple orders for different locations. This requires placing an order for each destination. If you call us toll-free at (888) 926-3474, a customer service professional will gladly assist you with placing multiple orders.
Do you ship to Alaska?
No, not at this time.
Do you ship internationally?
No, we only ship within the US.
Can I use my own UPS, or FedEx account?
We're sorry; we cannot accept 3rd-party shipping accounts.
What do I do if my package has arrived late?
Receive & inspect the package (do not reject or discard it). Vacuum-packed seafood should arrive frozen solid. Any frozen seafood that has begun to thaw - but is still icy, is perfectly safe to eat, and can be enjoyed right away. Fresh seafood should be cold to the touch.
If you are unsure, or at all concerned about the quality or safety of your seafood, please place the seafood in your refrigerator, and call us as soon as possible. 888-926-3474.